* Before any return, you must contact us to obtain a return number, otherwise we will not be able to issue a refund.

FOR WINTER OR REVERSIBLE TOQUES, NECK WARMERS AND INFINITY SCARVES: there are no returns or refunds unless there is a manufacturing defect. If you make a mistake while selecting head circumference or other options in your order, it is not possible to receive a refund. All of our reversible and winter toques, neck warmers and infinity scarves are made upon receipt of each order, so they are made especially for you with your custom options.

For items with head circumference, it is your responsibility to make sure you chose the correct size.

For knitted toques, knitted scarves and pompoms: If you are not satisfied, items can be returned at your expense within 14 days of receipt of the package, ONLY if the merchandise has never been worn, washed and still has the tags. Return costs are at your expense, unless there is an error on our part or a manufacturing defect. You will receive your refund within 5-10 business days of receiving the return of your package. The refund will be made to the card used when ordering or to your PayPal account if you paid with PayPal.